(CNN) Even during Tokyo’s notoriously hectic rush hour, dozens of commuters stopped to push a 32-ton train car out of the way.

A woman trying to get off a train in Saitama, north of Tokyo, fell in a gap between the train and the platform Monday morning, said Takashi Tsukahara, a spokesman for the train operator JR East.

About 40 passengers and JR staff rushed to push the train off the woman.

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