(KHON2) — A wheelchair-bound woman who was forced to crawl onto a plane officially filed a lawsuit Friday morning against American Airlines.
Theresa Purcell was taking a commuter flight from San Diego when the agent at the gate told her it was too late to set up a ramp so she can board.
Instead, Purcell had to get off her wheelchair and crawl all the way to her seat.
“So when I asked that I can’t walk up on the stairs, and then she was like, so how you going get on the plane then? And I was like, oh wow,” said Purcell. “I crawled up onto the steps. I crawled into the plane. There was no other way for me to get on the plane so I crawled up to the plane.”
The airline has apologized for the incident, but Purcell says that’s not enough. She wants to make sure nothing like this ever happens again.