March 13, 2013 at 13:02 PM EDT
JD Power Says Recent Improvements in Automakers Customer Service Paying Off
Recent investments made by automakers and dealers in improving the customer service experience are paying off in terms of more highly satisfied and loyal service customers, according to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study ^ SM released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a ) The study finds that overall customer satisfaction with service
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