August 08, 2013 at 16:13 PM EDT
New Report - Customer Experience Management (CEM) Market, Voice of Customer (VOC) Analytics Market - Global Scenario, Trends, Industry Analysis, Size, Share and Forecast 2011 - 2018
Albany, NY -- (SBWIRE) -- 08/08/2013 -- Customer Experience Management (CEM) is getting a lot of attention in the technology market. CEM is a solution through which an organization can interact with their customers and analyze customer behavior, purchasing patterns, satisfaction, complaints, insights and their overall experience. Organizations have to reach out to customers and hence are applying this customer centric approach.
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