Thousands of banking customers were shut out of their ATMs yesterday and websites around the world were knocked down yesterday by a malicious computer worm.
Bank of America Corp. said yesterday that customers at a majority of its 13,000 automatic teller machines were unable to
process customer transactions after the virus nearly froze Internet traffic worldwide.
Bank of America spokeswoman Lisa Gagnon told Reuters by phone from the company’s headquarters in Charlotte, North Carolina, that many, if not a majority of the No. 3 U.S. bank’s ATMs were back online and that their automated banking network was back in business.
Web traffic slowed suddenly and dramatically worldwide for hours after a fast-spreading computer worm clogged pipelines of the global network carrying data, Web pages and e-mail.
”We have been impacted, and for a while customers could not use ATMs and customer services could not access customer information,” Gagnon said.
Gagnon said that the worm, which slows down computer networks by replicating rapidly and spreading to other servers, did not cause any damage to customer information, but slowed down
or blocked access to that sensitive information, making transactions difficult.
