(Washington Post) There's no doubt the shopping experience has improved tremendously for Americans over the last decade. Online shopping has been the game-changer, but a lot of retailers have also focused on improving the in-store shopping "experience."
Still, nothing's perfect.
Think of the stores you hate to have to visit. Yes, that grocery place with the long lines, or the department store with unhelpful sales representatives, or the fancy shop with overpriced items. You don't like going there, but sometimes you have no choice.
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