(ArsTechnica) The hapless, rude Comcast employee who was recorded by a customer during what we can only hope was his worst moment couldn't have imagined what was about to unfold over the next month. Since then, annoyed Comcast customers have been recording calls and publicly shaming the company into giving them what they were unable to get from long, cringe-worthy conversations with customer service representatives.
One of the latest examples came yesterday from Comcast customer Douglas Dixon of Sacramento County, who spoke with a half-dozen Comcast representatives over an hour and a half. Dixon posted a recording on the Internet and described the experience on reddit. After telling employee #6 that he was recording the call and would post it on the Internet if Comcast couldn't fix his problem, she said, "That's fine. There's no need for you to threaten anybody."