(WALL STREET JOURNAL) — The holidays may be over, but returns season is just getting started.
Ill-fitting sweaters, the wrong Frozen doll and unwanted accessories will be heading back to U.S. retailers, many in the same boxes they came in.
More than 20% of returns happen during the holiday season—about $60 billion in merchandise, according to Optoro, a logistics provider.
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The U.S. Postal Service handled 3.2 million returns in the two weeks that followed last Christmas and said there will be even more this year. United Parcel Service Inc. expects to handle four million returns the first full week of January, up 15% from two years ago as online sales continue to grow.