(Philadelphia Magazine) The whole point of the popular website Angie's List is that it is supposed to provide ratings and reviews of contractors, mechanics, dentists and the like based purely on customer experience, referring to itself in the company membership agreement as a “passive conduit." But according to one Philadelphia woman, Angie's List is anything but.
Janell Moore has filed a class action suit in Philadelphia's federal court alleging that Angie's List manipulates ratings to favor its advertising revenue, calling the company's practices “fraudulent, deceptive and misleading."
Indeed, the Angie's List Frequently Asked Questions page clearly states: "Companies with the best ratings from members will appear first."
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