(Marketwatch) Does getting put on hold make you slam down the phone in frustration? How likely you are to react like this may depend on where you live.
Americans will likely waste more than 900 million hours waiting on hold this year, according to an analysis of more than four million phone calls from consumers to businesses released this week by mobile advertising analytics firm Marchex. And a survey by text-message service TalkTo found that more than half of Americans say they spend 10 to 20 minutes every week — or 43 days of their life — on hold.
To consumers, this is incredibly irritating: One survey found that being put on hold was one of consumers’ top three phone pet peeves (the other two were automated attendants and the person on the other line having bad manners, or having a bad attitude).
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