(Softpedia) Microsoft has often been criticized for how aggressive it was with the free Windows 10 upgrade offer, with some users complaining that the new operating system was installed on their computers even though they refused the upgrade.
One particular moment that fueled all this criticism was when Microsoft change the behavior of the X button in the Get Windows 10 app, as clicking this button no longer canceled the upgrade, but ignored the setting and prepared the install in the background.
Chris Capossela, Chief Marketing Officer at Microsoft, said in the latest edition of the Windows Weekly that this was the moment when the company indeed went too far, pointing out that the two weeks between the moment when users started complaining about the unexpected behavior and the one when a patch was released were “very painful.”
