(Business Insider) Users of TripAdvisor say their reports of rape and assault were removed by the site. Shutterstock
TripAdvisor users report that the site has deleted their accounts of being raped and assaulted while traveling. The users say they were told their reviews were deemed hearsay or unsuitable for the family-friendly site. The site makes money from hotels that pay commissions and advertising fees. A TripAdvisor spokesperson said that the company will introduce a new "badge" notification system.
The travel booking and review website TripAdvisor is built on trust between itself, its users, and the businesses that receive reviews and customers from the site.
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